When manufacturing pvc shrink capsules, Hangzhou Topwell Packing Co.,Ltd. continuously enhances quality through monitoring and continuous improvements. We carry out a 24-hour shift system to monitor the operation of the whole factory to ensure that the high quality product can be made. Also, we constantly invest in machine updates to improve the efficiency of production.
As we continue to establish new customers for Topwell in the global market, we stay focused on meeting their needs. We know that losing customers is much easier than getting customers. So we conduct customer surveys to find out what they like and dislike about our products. Talk to them personally and ask them what they think. In this way, we have established a solid customer base globally.
Customers have access to professional customer-service staffs who can speak different languages. We have strict languages and working skills training for our staffs who are responsible for customer-service, and we often organize many activities to improve their specialized knowledge and language level. Thus, they can eventually improve our service quality at Topwell.